Terms and conditions of ‘Buy 4, Get 1 FREE Promotion’:

1. Eligibility: This promotion is open to residents of Australia aged 18 years or over. Only available through select retailers.


2. How to Participate: To participate in the promotion, customers must purchase four packs of the SAME SIZE of VeggieDent FR3SH dental chews. Only purchases made from the same store are eligible for this promotion.


3. Redemption: Upon purchase of four packs of VeggieDent FR3SH dental chews, customers will be entitled to receive one additional pack of VeggieDent FR3SH dental chews of the same size for free. Only one free pack will be provided per transaction.


4. Product Limitations: The promotion is only valid for dental chews purchased from the same store in Australia and is applicable only to packs of the same size. Mixed-size purchases will not be eligible for the promotion.


5. Non-Transferable: The free pack received as part of this promotion is non-transferable, non-exchangeable, and not redeemable for cash or any other product.


6. By participating in this promotion, participants agree to be bound by these terms and conditions.

Terms and Conditions of VeggieDent FR3SH Palatability Guarantee:

1. Eligibility: This palatability guarantee is applicable to purchases of VeggieDent FR3SH dog dental chews from participating retailers in Australia.


2. Guarantee Period: The palatability guarantee is valid for a period of 30 days, starting from the date of purchase as indicated on the original purchase receipt.


3. Guarantee Coverage: If your dog does not find VeggieDent FR3SH dental chew palatable and refuses to consume it, you are eligible for a refund subject to the terms and conditions outlined herein.


4. Refund Procedure: To claim a refund under this guarantee, the following steps must be followed:
   • The original purchaser must return the unused portion of the dental chew product to the store where it was purchased.
   • The returned product must be accompanied by the original purchase receipt as proof of purchase.
   • The product must be returned within 30 days from the date of purchase.
   • Refunds will only be issued to the original purchaser and in the original form of payment used for the purchase.
5. Product Condition: The dental chew product must be returned in its original packaging to be eligible for a refund.


6. Refund Limitation: No refunds will be issued for products that have been fully consumed or finished.


7. Non-Transferable: This palatability guarantee is non-transferable and applies only to the original purchaser of the product.


8. Exclusions: This guarantee does not cover dissatisfaction with the product due to reasons other than palatability, including but not limited to changes in dietary preferences, health conditions of the dog, or any other subjective factors.


9. Right to Refuse Refund: Virbac and participating stores reserve the right to refuse a refund if the returned product does not meet the conditions outlined in these terms and conditions or if there is evidence of fraudulent or malicious intent.


10. By participating in this palatability guarantee, the purchaser agrees to be bound by these terms and conditions.